"To Kieran, Deano, Andrew and Chris,
And all the employees at Cruisemaster Brisbane.
This is a letter of thanks and appreciation for all that you’ve done for us to get our ‘tug and tow’ back on the road safely.
When the van had broken ‘yet another bolt’ in our Rocker Roller suspension in Broken Hill, your explanation of your XT Independent Coil Suspension was invaluable. Because of Kieran’s understanding of our situation, we had no qualms about heading straight to Brisbane to have our van assessed.
Kieran guided us in the right direction to confirm that we were undertaking the best solution to our problem: the Rocker Roller suspension was not ‘standing up’ to the job of travelling the back roads of Australia and it needed replacing.
Before arriving at the factory, we conferred with our insurance company, the RTA and the manufacturer of our van to ensure all was right and ready for this work.
When we finally arrived in Brisbane, Kieran looked over the van and told us they could ‘do the job’. All of Kieran’s help and advice made the decision an easy one to replace the suspension and the time he spent on the phone and in the yard with us overlooking the van was greatly appreciated.
We are extremely happy with the XT Independent Coil Suspension. Since having it installed we have put our van to the test. Through mud, bull dust, gravel, dirt, bitumen and even on some Developmental Roads that were in poor condition, our van has surpassed all our expectations. Deano told us that the suspension was so good that, when towing, we wouldn’t even feel the van behind us. And he was right! Thanks, Deano for all your work on installing the suspension.
Bringing the van back for its 1000km service, Andrew and Chris noticed that the suspension was not ‘up to par’ on our car. We did realise this and was going to sort this out when we returned to Melbourne. But after Hubby had a chat with them both, we were happy to also have them fix the suspension on our Nissan Navara.
Andrew and Chris also took the time to then weigh our ‘tug and tow’. Their guidance and assistance were invaluable. When towing a caravan, we have always tried to ensure that our weights were compliant and having Andrew and Chris weigh the car and van was reassuring for us. It is important to know that what you’re towing, and what you’re towing it with, are lawful.
Cruisemaster produces a terrific product. Our new XT Independent Coil Suspension has exceeded all our expectations. Thank you for a well-built/constructed suspension system.
Thank you to all and especially to Kieran, Deano, Andrew and Chris for your advice, your concern and for your friendly helpful attitude. The laughs along with your advice made this whole process stress free and enjoyable.
You’ll be seeing us again when we return to Brisbane to get our van serviced. Why go somewhere else when the team at Cruisemaster are the best?
Many thanks from David and Leanne Hickey."
"Just a Quick Note to say Thanks to Kieran and his Team for the service to our new Zone RV two weeks ago. Had it booked in for a Fri but came free Thursday and rang on the off chance he might be free. Was no trouble, rocked up a couple of hours later for the complimentary 1000km Inspection/Service - Kieran and his boys adjusted my ATX Air suspension and Brakes (had been set too tight) and he even demonstrated the best use of the Tow-Pro elite with me. Excellent Service, nothing to much trouble, we were on our way in well under two Hours and managed to save a day on the road. Thanks once again, Excellent Service."
"We had our caravan suspension serviced today. We are extremely thankful for the great job they did. I highly recommend this company" - Julie Hoffman
"We purchased a Spinifex caravan in 2014 and prior to our first trip we were advised to go and complete a shake down trip of around 1000 kms and then take it to Vehicle Components to have a wheel alignment and suspension check.
I rang your service division and spoke to Kierran and I then booked in our caravan to have a wheel alignment and general suspension check over. After my phone call, I said to my wife what a pleasant experience that was.
When we arrived at the workshop Kierran came out to greet us and explained to myself and my wife what his team was going to do and where he wanted me to park the caravan.
Kierran said that he would call me half an hour before the caravan was finished and this would allow us to get back to the workshop, he expected to call us around 3.00 pm. Sure enough the phone rang at 2.50 and when we arrived Kierran assisted with the directing of the car to hitch up the caravan. He then explained what his team had done and how the suspension was set up.
We left the workshop feeling very pleased about how things went.
I rang Kierran in February 2015 and booked our caravan in March for a check over as we were about to do the “Big Lap” around Australia and we expected to do approximately 15,000 klms.
So in March we took the caravan down to Vehicle Components in Geebung and we were once again greeted by ever friendly Kierran who assisted us with backing into the workshop. Once again Kierran said he would call us around 3.00 pm which he did. When we got to the workshop Kierran explained what his team had done and how the wheel alignment had not altered and the tyres were wearing perfectly. That eased my mind greatly knowing that we should not have any issues.
After completing our “Big Lap” I rang Kierran in October 2016 and booked our caravan in for a check over and wheel alignment. Once again, we were greeted by the ever friendly Kierran.
We left the workshop knowing we would get a call mid-afternoon to say we could collect our caravan and sure enough at 3.00 pm we were called. We drove back to Geebung and hitched up with Kierran's assistance. We paid our account and left to go to home, once again feeling very happy with the Service and the whole experience we had received from Kierran and his team at Vehicle Components Service Centre. Thank You" - Eric and Sheryl Horan
"We wanted to share with you our recent experience with your Service Centre as we felt that the quality of workmanship, the attention to detail and the quality of staff needed to be recognised. Many companies talk about being focused on providing excellent Customer Service but so many of them fail to deliver on that promise.
Vehicle Components however, really do “everything right” in the customer service arena and we wanted to share our experience, especially with regards to our interaction with the Service Centre which is run by Kierran and his team.
Towards the end of an extensive 16,000 km road trip we discovered a problem with the wheel alignment on our Elite Balistic caravan which is fitted with the Cruisemaster AT Suspension. We had previously had a wheel alignment and service during our trip but one of the tyres had continued to show abnormal wear. Based on our previous dealings with Vehicle Components we decided to contact Kierran at Vehicle Components to see if he could help us. Kierran organised to check out the problem even though he was heavily committed with other work. When we met Kierran and his team we were extremely impressed, to say the least. The team were all very courteous and the workshop was clean and well organised. The work was done in an extremely professional manner and they found the cause and rectified the problem.
We have since been back to have our van serviced and wheel alignment checked. Once again Kierran and the team were outstanding in all aspects of customer service. They made us feel that we were very valued customers and the work that was done on our van was top quality.
When towing a caravan, it is crucial to make sure that everything is in proper working order. When we hooked up our van and drove off we felt confident that the work which had been carried out on our van was of the highest possible quality and that the van was in the best possible towing condition.
I will certainly be recommending to friends and fellow van owners to go to Vehicle Components for Caravan Servicing.
Thank you again to Kierran and his great team." - Peter and Robyn
"Yesterday I had extensive work carried out on my Boroma vans suspension. I would like to pass onto management my extreme satisfaction on the way your staff handled my job, right from the first telephone conversation to the finished job. I was the Dealer Principal in a similar retail, parts and workshop business in Western Australia for forty years and know the importance of good staff. Yours, (and especially Kierran) were exemplary. Don't lose him, he is really good man. It was a pleasure to do business, please pass on my thanks to the workshop fella's. Cheers!" - Mike Branson
"On this recent trip back to Brisbane to see the grand kids I had a look at one of the brakes and was amazed how bad they were, so I went to Vehicle Components as you were the original manufacturer to see if I could book it in for service, I tried earlier to see if anyone could fix then in my time frame but was told the van was tooooooo big. You were busy on the floor that day and a young gentleman came to see me, he was very pleasant and helpful regarding the booking in process.
A week later I arrived for the service and was greeted with a happy crew who guided me into the service area without any fuss.
Later in the day you informed me to see the staff working on the van about an issue with air leaks and was amazed at how many air leaks I had and he also explained everything including how the bushes were incorrectly fitted previously.
We'll after spending all of my months pension in one go, was I happy, you bet I am.
You have a very talented and knowledgeable team working for you, and they are very good with customer service. Would I come back again YES I would. Would I refer you business YES!
Look after the younger ones as you have trained them well!
Will see you again in about 18 months or sometime for another service.
Please let your staff know how pleased I was with the service." - Graham Bebbington
"After much deliberation I decided to cough up the $1500 to have a dexter sway control system supplied and installed by Vehicle Components. Spending that sort of money on something that you can't really see that just works in the background can be a tough call. On collecting the van out of hours I crawled under it to have a look at what I had paid for. I spent much longer under the van than I had intended, what I was looking at was an absolute work of art. The attention to detail and the care taken was most evident.
Thank you Dean for your work and Kierran for your no nonsense approach over the phone." - Richard Murphy
"The real reason for my email is to give feedback about the guys from your Servicing Department. What a pleasure it was to deal with them last Wednesday & you should be proud & thankful to have such valuable & dedicated people working for your organisation. Servicing of the brakes was long overdue so it turned out to be a more complex job than a standard brake/bearing service. At all times Kierran & Kelvin clearly explained what was required to fix the faults & bring our rig back to good working order. The young fellow whose name I have forgotten was also very pleasant & helpful. When looking for a service provider who sells & or uses quality materials & who employs people I feel confident in, whom I can trust & who have the skills & knowledge to do an excellent job. My impression is that Vehicle Components is one such organisation & again I would like to thank Kierran, Kelvin & the younger guy (sorry I forgot your name) for their professional attitude & excellent service delivery." - Greg & Diane