Cruisemaster Disc Brake Suspensions produced between May 2023 and September 2025, on select order numbers between 320422 & 916633.

 

The stud holes have been manufactured in a way that may cause the rotor to not seat correctly on the hub
which can cause unexpected loosening of the wheel nuts and resultant wheel separation.

 

Hazard

The suspension affected can be identified by the order number on the identification plate. The affected range is selected kits between 320422 & 916633. Direct customers of Cruisemaster will be provided the order numbers supplied to them. Below is an example of the identification plate outlining the part number location. We have also provided a search tool on this page to help with identifying if your system is affected.

If the vehicle is not in service, it should not be sold to the final owner until inspected and rectification action undertaken if required. If in service, owners should limit use of the trailer, until inspected and rectification action undertaken if required.

 

Phone (Recall Line): 03 9087 9475

Email: recall@cruisemaster.com.au

Website: www.cruisemaster.com.au

If in service, owners should tighten the wheel nuts and should limit use of the trailer until it has been
professionally inspected and any required rectification action undertaken in accordance with the
Rectification Process below.  

Rectification Process

• Identify product order number and confirm it is part of the affected range via the website
• Register on the website and a service ticket will be created
• You will receive an information pack to give to the repairer for inspection
• Repairer will get in contact with Cruisemaster
• Repairer will book your vehicle in for inspection
• Repairer will inspect vehicle
• Repairer will complete rectification works if required and apply label to the trailer
• Cruisemaster and repairers have arranged for necessary work to be carried out without any repairer
charges to you, in accordance with the recall strategy provided to repairers by Cruisemaster.

It has been found that in most cases corrected rotor seating can be achieved if wheel nuts are
comprehensively tightened. As such if the vehicle needs to be moved it is advised that the wheel nuts
should be torqued to manufacture’s specification in the standard star pattern. It is also advised that this
process is repeated to ensure seating of the rotor.