Privacy Policy
For USA Residents please see our USA PRIVACY POLICY.
Privacy Policy - Australia
1. Our Policy
Cruisemaster Australia Pty Ltd, ABN 44 010 033 762 (Cruisemaster) will take all reasonable steps to ensure processes and procedures are implemented to safeguard personal information. Whilst not claiming to be a statement of compliance, this Privacy Policy outlines the use, collection, and storage of personal information at Cruisemaster in accordance with the Australian Privacy Principles, contained within the Privacy Act 1988 (Cth).
2. Scope
This Privacy Policy applies to all personal information collected by Cruisemaster in the course of providing services to our current and potential clients, regardless of the source of that personal information. This Privacy Policy is available for public viewing at https://cruisemaster.com.au/privacy-policy/
This Privacy Policy should be read in conjunction with Cruisemaster’s Terms and Conditions when using a Cruisemaster website and when interacting with Cruisemaster in person. These terms and conditions are available at: https://cruisemaster.com.au/terms
2.1 Terms and Definitions
The key terms used in this Privacy Policy are defined below, unless the context indicates otherwise:
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
Privacy Officer means a person appointed by Cruisemaster’s General Manager to act as the conduit between clients and Cruisemaster’s management and oversee any privacy related enquiries.
Site means Cruisemaster’s current public facing websites:
- whether the information or opinion is recorded in a material form or not.
- whether the information or opinion is true or not; and
Privacy Policy means this privacy policy and any amendments made to it.
3. References
- AS/NZS ISO 45001:2018—Occupational health and safety management systems - Requirements with guidance for use, clause 6.1.3
- AS/NZS ISO 9001:2016—Quality management systems – Requirements, clause 8.2.1
- Privacy Act 1988 (Cth)
- Work Health and Safety Act 2011 (Qld)
4. Responsibilities
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General Manager |
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Privacy Officer |
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HSE Manager & Quality Manager |
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All managers and employees |
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5. Privacy Procedures
5.1 Personal Information
5.1.1 Collection of Personal Information
Cruisemaster collects personal information about clients and potential clients in order to provide clients the services they have requested. If this personal information is not provided, Cruisemaster may not be able to provide its clients with their requested services.
Cruisemaster endeavours to collect personal information from clients directly. Information Cruisemaster obtains from third parties or publicly available information is limited to circumstances where the client has consented whether that be expressly or impliedly.
5.1.2 Types of Personal Information Collected
The personal information Cruisemaster collects includes a person’s first and last names, email address, contact phone numbers, business name, and any other personal information supplied during the course of any interaction or transaction.
5.1.3 Collection and Use
Cruisemaster collects, holds, uses, and discloses personal information to deliver and improve the services provided to clients. Generally, clients are only obliged to provide Cruisemaster with the information necessary to provide such services; however, if a client does not provide Cruisemaster with certain types of personal information, the requested services may not be able to be provided.
5.1.4 Collection of Information from the Internet
Cruisemaster collects and logs information from its websites and from Cruisemaster’s interactions with clients online. This information is all held in digital format only.
5.2 Access, Corrections, and Complaints
5.2.1 Accessing Personal Information
If any person would like to access or correct personal information that Cruisemaster holds about them, they should contact the Privacy Officer in the first instance:
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In person |
By mail |
By email |
By phone |
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352b Bilsen Road Geebung QLD 4034 |
PO Box 14 Virginia BC QLD 4014 |
07 3624 3800 |
The client will need to satisfactorily identify themselves before Cruisemaster will provide any personal information about an individual which Cruisemaster may or may not have in its possession. Client identification may be verified by physically sighting personal identity documents, or the client being able to verify certain aspects of their interactions and transactions with Cruisemaster, or a combination of both.
5.2.2 Complaints Procedure
Cruisemaster operates a service orientated business via a permanent sales and production facility and web sites. Should a client have a complaint about the manner in which Cruisemaster collects or uses personal information it holds, then the client should contact Cruisemaster’s Privacy Officer in first instance.
If, after an investigation, the client is not satisfied with the outcome, the client can contact the ‘Australian Information Privacy Commissioner’ for further advice at:
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Online |
By mail |
By email |
By phone |
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https://forms.business.gov.au/smartforms/landing.htm?formCode=APC_PC |
GPO Box 5218 Sydney NSW 2001 |
1300 363 992 |
5.2.3 Transfer of Personal Information Outside Australia
Cruisemaster will take all reasonable steps to ensure that entities which provide Cruisemaster with necessary services for website hosting and database administration, act in accordance with the Australian Privacy Principles. Cruisemaster shall only engage recognised service providers who use enterprise level software with up-to-date SSL Encryption.
5.2.4 Anonymity and use of Pseudonyms
Where practical and reasonable to do so, Cruisemaster may provide clients with the opportunity to use pseudonyms in relation to information clients provide to Cruisemaster. Where appropriate, Cruisemaster may also provide clients with the option to interact anonymously.
5.2.5 Unsolicited Personal Information
Cruisemaster will only collect personal information about individuals by lawful and fair means. Should any unsolicited personal information be received by Cruisemaster, this information will be immediately destroyed, ensuring all information is de-identified or no longer identifiable.
5.2.6 Notice of Collection of Personal Information
Wherever possible, Cruisemaster will notify clients in advance when personal information about the clients by Cruisemaster, the use of which is subject to this Privacy Policy.
5.3 Use of Personal Information in Direct Marketing
5.3.1 Direct Marketing
Cruisemaster may use personal information for the purposes of promoting services to clients where they would reasonably expect it to be used for this purpose. If Cruisemaster uses a client’s personal information to provide them with promotional and marketing information, Cruisemaster will provide the client with an option to opt-out of this service.
5.3.2 Opting Out
Clients may unsubscribe to Cruisemaster’s marketing material by clicking on the functional unsubscribe facility contained in an email or alternatively, the client may contact Cruisemaster’s Privacy Officer by using the contact details listed at paragraph 5.2.2.
5.3.3 Use of Cookies
Cruisemaster may collect personal information that is reasonably necessary for the performance of operations and activities including marketing and sales. Cruisemaster automatically receives and records information on its server logs from the client’s browser, including their IP address, operating system, top level domain, date and time, pages accessed, documents downloaded, previous website visited, type of browser used and other cookie information.
This enables Cruisemaster to tell when clients use the website and also to help customise the client’s experience within the website. No personal information about a client is linked to the cookie nor is there any data matching between cookie information and client’s internet activity.
5.4 Integrity of Personal Information
5.4.1 Security Measures taken for Personal Information
Cruisemaster will take all reasonable steps to protect the personal information from misuse, loss, and from unauthorised access. Further, Cruisemaster will take all reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purpose it was collected.
5.4.2 Accuracy
Cruisemaster will take reasonable steps to ensure that the personal information Cruisemaster collects, uses, or discloses is accurate, complete, and up to date.
5.4.3 Security
Cruisemaster will take reasonable steps to safeguard the disclosure of personal information from third parties, contractors, and staff. Cruisemaster has up to date procedures and policies relating to information technology as it relates to staff and strive for best practice in this area. This includes training for staff in relation to privacy, access control of sensitive data, clear communication of policies, procedures, and the importance of respecting privacy guidelines.
6. Reporting
Where privacy issues are recorded by the Privacy Officer, these must be reported through management reporting to Cruisemaster’s executive and, if required, to Board level. Internal privacy issues may be recorded as non-conformances and reported through quality systems reporting.
7. Monitoring and Review
This policy may be amended from time-to-time and is monitored through internal audit and scheduled reviews as required by the document review schedule, or may also be amended:
- when a risk management process requires a review as a corrective action from an incident or unplanned event, or
- when changes in legislation require a review to comply, or
- when changes in compliance standards or best practice evidence suggests a review, or
- when changed company operations mandate a review.
USA PRIVACY POLICY
1. Our Policy
Cruisemaster Australia Pty Ltd, ABN 44 010 033 762 (‘Cruisemaster’, ‘we’, ‘us’, ‘our’) have created this policy (‘Privacy Policy’) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and usage practices of Cruisemaster in connection with its website https://cruisemaster.com.au (‘website’). By visiting our website, you agree to the terms of this Privacy Policy.
2. Scope
This Privacy Policy applies to all personal information collected by Cruisemaster in the course of providing services to our current and potential clients, regardless of the source of that personal information. This Privacy Policy is available for public viewing at https://cruisemaster.com.au/privacy-policy/
This Privacy Policy should be read in conjunction with Cruisemaster’s terms and conditions when using a Cruisemaster website and when interacting with Cruisemaster in person. These terms and conditions are available at: https://cruisemaster.com.au/terms
2.1 Terms and Definitions
The key terms used in this Privacy Policy are defined below, unless the context indicates otherwise:
Billing information means a credit card number, credit card expiration date, billing zip code, activation code, bank information, and other similar information.
Contact information means any contact details including but not limited to, name, e-mail address, phone number and delivery address.
Order information means the products you would like to order, and the shipping information.
Site means Cruisemaster’s current public facing websites:
3. References
- AS/NZS ISO 45001:2018—Occupational health and safety management systems - Requirements with guidance for use, clause 6.1.3
- AS/NZS ISO 9001:2016—Quality management systems – Requirements, clause 8.2.1
- Nevada Revised Statutes, Title 52 Trade Regulations and Practices, Chapter 603A
- The Civil Code of the State of California, Title 1.81 Customer Records, Section 1798.83
4. Responsibilities
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General Manager |
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Privacy Officer |
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HSE Manager & Quality Manager |
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All managers and employees |
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5. Privacy Procedures
5.1 Information Collected and/or Received
In the course of operating the website, and/or interacting with you, Cruisemaster will collect (and/or receive) the following types of information.
5.1.1 Contact Information
When you contact us through the ‘Contact Us’ feature on the website, make a product or service inquiry, order a product, make a product complaint or a warranty enquiry, or sign up to receive our newsletter or be on our mailing list, you will be asked to provide certain contact information. The contact information is used to provide the requested service or information and to contact you for purposes of direct marketing of our current and future services.
5.1.2 Order Information
When you order products through our website, we will ask you to provide certain additional information, including but not limited to, the products you would like to order, and the shipping information.
5.1.3 Billing Information
In order to purchase products, you will be required to provide certain billing information. Such billing information will be collected and processed by our third-party payment processor pursuant to the terms and conditions of their privacy policies and terms of use. Cruisemaster does not directly obtain, store, or process any billing information.
5.1.4 Other Information
In addition to the contact, billing, and order information, we may collect or receive the following information:
5.1.4.1 From Your Activity
In an ongoing effort to improve the website, we automatically collect certain information when you visit the website. This information consists of IP addresses, browser type and language, referring and exit pages, URLs, date and time, amount of time spent on particular pages, what sections of the website you visit, and similar information concerning your use of the website (collectively, ‘activity information’).
5.1.4.2 From Cookies
We also collect activity information by using ‘cookie’ technology. Cookies are small packets of data that a website stores on the hard drive of your computer or mobile device to remember information about your visit. We may use session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer/device until you delete them). If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the website may not function properly.
5.1.4.3 Third-Party Analytics
We may use one or more third–party analytics services to evaluate your use of the website, compile reports on activity (based on their collection of IP addresses, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, data and time, amount of time spent on particular pages, what sections of the website you visit, number of links clicked while on the website, search terms and other similar usage data), and analyse performance metrics. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. For more information on these third parties, including how to opt out from certain data collection, please visit the websites below. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the website.
For Google Analytics, please visit https://www.google.com/analytics
5.2 Usage and Sharing of your Information
You authorise us to use the contact information, order information, and other information (collectively, the ‘information’) to provide our website and products to you, solicit your feedback, inform you about our products and services and those of our third-party marketing partners, and to improve the website. Also, we may use and share the information as described below.
5.3 Agents, Providers and Related Third Parties
We may engage other companies and individuals to perform certain business-related functions on our behalf. Examples may include providing technical assistance, order fulfillment, customer service, repair, installation or maintenance services, market research, billing and debt collecting services, insurance services, and marketing assistance. These other companies will have access to the information only as necessary to perform their functions and to the extent permitted by law. We may also share your information with any of our parent companies, subsidiaries, or other companies under common control with us.
5.4 Aggregated Information
In an ongoing effort to better understand users of the website, we may analyse the information in aggregate form in order to operate, maintain, manage, and improve the website. This aggregate information does not identify you personally. We may use this aggregate information for marketing purposes. We may share this aggregate information with our affiliates, agents, business and business partners, and other third parties. We may also disclose aggregated user statistics in order to describe the website and our products to current and prospective business partners and to other third parties for other lawful purposes.
5.4.1 Business Transfers
As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganisation, sale of assets, dissolution, or similar event, the information may be part of the transferred assets.
5.4.2 Legal Requirements
To the extent permitted by law, we may also disclose the information:
- when required by law, court order, or other government or law enforcement authority or regulatory agency; or
- whenever we believe that disclosing such information is necessary or advisable, for example, to protect the rights, property, or safety of Cruisemaster or others.
5.5 Accessing and Modifying Personal Information and Communication Preferences
You may access, review, and make changes to your personal information by contacting us at privacy@cruisemaster.com.au. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the ‘unsubscribe’ link located on the bottom of any Cruisemaster marketing email. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware that it is not always possible to completely remove or modify information in our subscription databases.
5.6 Protection of your Information
Cruisemaster takes commercially reasonable security measures to protect your information from loss, misuse, and unauthorised access, disclosure, alteration, and destruction, considering the risks involved in processing and the nature of such data, and in compliance with applicable laws and regulations. You should keep in mind that no internet transmission is 100% secure or error-free. In particular, e-mail sent to or from the website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail or other electronic means.
5.7 Links to Third-Party websites
The website may, from time to time, contain links to other external websites. Cruisemaster encourages you to review the privacy and security policies of any externally linked websites that may be accessed through the website. Cruisemaster assumes no responsibility or liability for the information collection and disclosure practices of any external websites that a user can access through the website. Please check the privacy policies of these external websites before you submit any personal information to them.
5.8 Important Notice to Non-Australian Residents
Our servers are located in Australia. Please be aware that your information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside Australia and choose to use website, you do so at your own risk.
5.9 California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties.
If you wish to submit a request pursuant to Section 1798.83, please contact Cruisemaster’s Privacy Officer via email at privacy@cruisemaster.com.au
5.10 Do Not Track
Cruisemaster does not monitor, recognise, or honour any ‘do not track’ mechanisms including general web browser, ‘do not track’ settings and/or signals.
5.11 Nevada Privacy Rights
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties. You can exercise this right by contacting us at privacy@cruisemaster.com.au with the subject line “Nevada - Do Not Sell Request” and providing us with your name and the email address associated with your account. However, please note that we do not sell personal data.
5.12 About Children
Cruisemaster does not knowingly collect or receive personal information from children under the age of 18 through the website. If you are under the age of 18, please do not provide any personal information through the website. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this Privacy Policy by instructing their children to never provide any personal information on the website or any other web site without their permission. If you have reason to believe that a child under the age of 18 has provided personal information to Cruisemaster through the website, please contact us at privacy@cruisemaster.com.au, and we will endeavour to delete that information from our databases.
5.13 Changes to this Privacy Policy
This Privacy Policy is effective as of the version date stated at the footer of this document. We may change this Privacy Policy from time-to-time and will post any changes on the website as soon as they go into effect. By visiting the website, after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the information collected is governed by the Privacy Policy in effect at the time we collect the information. Please refer back to this Privacy Policy on a regular basis.
5.14 Contact Us
If any person would like to access or correct personal information that Cruisemaster holds about them, has any questions about this Privacy Policy, or to report a privacy issue, they should contact the Privacy Officer in the first instance:
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By mail |
By email |
By phone |
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PO Box 14 Virginia BC QLD 4014 Australia |
+61 7 3624 3800 |
6. Reporting
Where privacy issues are recorded by the Privacy Officer, these must be reported through management reporting to Cruisemaster’s executive and, if required, to Board level. Internal privacy issues may be recorded as non-conformances and reported through quality systems reporting.
7. Monitoring and Review
This policy may be amended from time-to-time and is monitored through internal audit and scheduled reviews as required by the document review schedule, or may also be amended:
- when a risk management process requires a review as a corrective action from an incident or unplanned event, or
- when changes in legislation require a review to comply, or
- when changes in compliance standards or best practice evidence suggests a review, or
- when changed company operations mandate a review.
